Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to Supercarthub.store.

At Supercarthub.store, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until your package arrives at your doorstep. We understand that timely delivery is an important part of customer satisfaction, and we strive to process and ship all orders as efficiently as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled in the event of delays or shipping-related concerns. By placing an order through our website, you agree to the terms outlined below.

1. SHIPPING DESTINATIONS

Supercarthub.store proudly offers worldwide shipping.

We currently deliver to customers in:

United States
Canada
United Kingdom
Australia
New Zealand
European Union countries
Selected countries in Asia
Selected countries in South America
Selected countries in the Middle East

Shipping availability may change from time to time based on carrier restrictions, customs regulations, geopolitical situations, or other operational considerations.

If we are unable to deliver to your location, you will be notified before your order is processed.

2. FREE WORLDWIDE SHIPPING

We are pleased to offer:

FREE SHIPPING ON ALL ORDERS WORLDWIDE

There are no minimum purchase requirements to qualify for free shipping unless otherwise stated during promotional campaigns.

The free shipping offer applies only to standard shipping services selected by Supercarthub.store.

Premium shipping upgrades, expedited shipping services, or special delivery requests may incur additional charges where available.

3. ORDER PROCESSING TIME

All orders are processed after payment has been successfully verified.

Typical processing time:

1–3 Business Days

Processing includes:

Order verification
Product preparation
Quality inspection
Packaging
Shipping label creation
Carrier handoff

Orders are not processed on:

Saturdays
Sundays
Public holidays

During high-volume periods such as holidays, promotional events, or seasonal sales, processing times may be extended.

Customers will receive an email notification once their order has been shipped.

4. ESTIMATED DELIVERY TIMES

Estimated delivery time:

7–10 Business Days

Delivery estimates begin after the order has been shipped and do not include processing time.

Estimated transit times may vary depending on:

Shipping destination
Customs procedures
Weather conditions
Carrier performance
Seasonal demand

Examples:

Canada:
7–10 Business Days

United States:
7–10 Business Days

United Kingdom:
7–12 Business Days

Australia:
7–12 Business Days

European Union:
7–14 Business Days

Other International Destinations:
7–15 Business Days

These delivery estimates are not guarantees and should be considered approximate timeframes.

5. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking details may take between 24 and 72 hours to become active after shipment.

Customers can monitor shipment progress using the tracking number provided.

If tracking information does not update immediately, please allow additional time for carrier systems to synchronize.

6. MULTIPLE SHIPMENTS

Some orders may arrive in separate packages.

This may occur when:

Items are stored in different fulfillment locations
Certain products require special packaging
Inventory is sourced from multiple warehouses

Customers will not incur additional shipping charges for split shipments.

Tracking information may be provided separately for each package.

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

Please verify:

Recipient name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Contact phone number

Supercarthub.store is not responsible for delays, failed deliveries, or lost packages caused by incorrect information submitted during checkout.

If you discover an address error after placing your order, please contact us immediately.

While we will make every effort to update the information, address changes cannot be guaranteed once processing has begun.

8. CUSTOMS, DUTIES, AND IMPORT FEES

International orders may be subject to:

Customs duties
Import taxes
VAT
Government fees
Clearance charges

These fees are determined by local customs authorities and are beyond our control.

Customers are solely responsible for any applicable import fees imposed by their country.

Supercarthub.store does not guarantee that customs fees will or will not be charged.

Failure to pay customs charges may result in:

Delivery delays
Package refusal
Return of shipment
Package destruction by customs authorities

Any associated costs remain the responsibility of the customer.

9. SHIPPING DELAYS

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.

Examples include:

Extreme weather conditions
Natural disasters
Customs inspections
Airline disruptions
Labor strikes
Transportation shortages
Global supply chain disruptions
Security inspections
Government restrictions

Such delays do not automatically qualify for refunds, chargebacks, or compensation.

We appreciate your patience and understanding when unexpected circumstances arise.

10. LOST PACKAGES

If your package appears lost in transit, please contact us as soon as possible.

We may investigate the shipment with the carrier and request additional information from the customer.

A package may be considered lost if:

Tracking has not updated for an extended period
The carrier confirms loss
Delivery cannot be completed

Each case is reviewed individually.

Depending on the circumstances, we may offer:

Replacement shipment
Store credit
Refund

Our resolution will depend on carrier findings and order status.

11. DELIVERED BUT NOT RECEIVED

If tracking indicates that your package was delivered but you cannot locate it, please:

Check around your property
Verify with household members
Contact neighbors
Contact your local carrier office

Many packages are successfully located within a few days after being marked as delivered.

Supercarthub.store cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

However, we will do our best to assist customers in locating missing shipments whenever possible.

12. REFUSED OR UNCLAIMED SHIPMENTS

If a package is refused by the recipient or remains unclaimed, it may be returned to the sender.

Any costs associated with:

Return shipping
Customs fees
Storage fees
Disposal fees

may be deducted from any eligible refund.

Original shipping costs, where applicable, are generally non-refundable.

13. DAMAGED SHIPMENTS

We carefully package every order to help ensure safe delivery.

If your package arrives damaged:

Take photographs immediately.
Retain all packaging materials.
Contact us within 7 days of delivery.
Provide clear evidence of damage.

After review, we may offer:

Replacement products
Partial refund
Full refund
Store credit

The resolution will depend on the extent of the damage and available inventory.

14. SHIPPING RESTRICTIONS

Certain products may be unavailable in specific countries due to:

Local regulations
Import restrictions
Carrier limitations
Safety requirements

If we cannot fulfill your order due to shipping restrictions, you will be notified and refunded accordingly.

15. FORCE MAJEURE

Supercarthub.store shall not be held liable for delays or failures resulting from circumstances beyond reasonable control, including but not limited to: