Return & Refund Policy

Last Updated: June 2026

Welcome to Supercarthub.store.

At Supercarthub.store, we are committed to providing our customers with a premium shopping experience and high-quality beauty accessories designed to elevate everyday routines. Your satisfaction is important to us, and we strive to ensure that every order meets your expectations. If for any reason you are not completely satisfied with your purchase, we are here to help.

Please read this Return & Refund Policy carefully before making a purchase.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy on eligible products.

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be purchased directly from Supercarthub.store.

• Be in its original condition.

• Be unused or minimally used.

• Include all original accessories, packaging, inserts, and components.

• Not show signs of intentional damage, misuse, excessive wear, or modification.

Returns requested after the 30-day return period may not be eligible for a refund.

2. Eligibility Requirements

To ensure a smooth return process, customers must provide:

• Order number.

• Full name used on the order.

• Email address associated with the purchase.

• Clear explanation of the issue.

• Supporting photographs if the item is damaged, defective, incorrect, or arrived in unsatisfactory condition.

Our support team may request additional information to evaluate a claim.

3. Products Eligible for Return

Most products sold through Supercarthub.store are eligible for return, including:

• Folding makeup mirrors.

• Compact mirrors.

• LED beauty mirrors.

• Vanity accessories.

• Beauty organization accessories.

• Portable grooming tools.

• Travel beauty accessories.

Items must satisfy all eligibility requirements outlined in this policy.

4. Products Not Eligible for Return

For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return.

These may include:

• Personal care items that have been heavily used.

• Products damaged through misuse.

• Products altered after delivery.

• Items missing significant components.

• Items returned without authorization.

• Products returned beyond the stated return window.

We reserve the right to refuse returns that do not comply with our return standards.

5. Damaged or Defective Products

We take product quality seriously.

If your item arrives:

• Damaged,

• Defective,

• Broken,

• Malfunctioning,

• Or significantly different from the product description,

please contact us within 7 days of delivery.

When submitting a claim, please include:

• Order number.

• Photographs of the item.

• Photographs of the packaging.

• Description of the issue.

Upon review, we may offer one of the following solutions:

• Full refund.

• Partial refund.

• Replacement item.

• Store credit.

• Reshipment at no additional cost.

The resolution offered will depend on the nature and severity of the issue.

6. Wrong Item Received

If you receive an incorrect product, please contact our customer service team immediately.

Once verified, we will work quickly to provide an appropriate solution, which may include:

• Replacement shipment.

• Return authorization.

• Full refund.

• Partial refund.

Customers should not dispose of incorrectly received items until instructed by our support team.

7. Lost Packages

If tracking information indicates that your order has been lost in transit, please contact us.

Our team will investigate the situation with the shipping carrier.

Depending on the results of the investigation, we may provide:

• A replacement order.

• Store credit.

• A full refund.

Claims involving lost packages must be submitted within a reasonable timeframe after the estimated delivery date.

8. Order Cancellations

Orders may be canceled before processing begins.

If an order has not yet entered fulfillment, a full refund may be issued.

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Customers wishing to cancel an order should contact support as soon as possible.

9. Return Shipping

Depending on the reason for the return, customers may be responsible for return shipping costs.

Supercarthub.store may cover return shipping expenses when:

• The wrong item was shipped.

• The product arrived damaged.

• The item is defective.

• An error occurred on our part.

For customer preference returns, such as:

• Ordering the wrong item.

• Change of mind.

• No longer wanting the product.

• Accidental purchase,

customers may be responsible for return shipping fees.

Shipping costs are generally non-refundable unless otherwise required by applicable law.

10. Inspection Process

All returned items are subject to inspection upon arrival.

During inspection, we evaluate:

• Product condition.

• Packaging condition.

• Signs of use.

• Missing components.

• Eligibility requirements.

We reserve the right to reduce or deny refunds if returned products fail inspection standards.

11. Refund Processing

Once your return is approved, refunds will be processed to the original payment method whenever possible.

Refund processing times vary depending on:

• Payment provider.

• Financial institution.

• Credit card company.

• Bank processing procedures.

Typical refund timelines range from 3 to 10 business days after approval.

In certain cases, processing may take longer.

12. Partial Refunds

A partial refund may be granted when:

• Products show signs of use.

• Packaging is missing.

• Accessories are missing.

• Returned items are not in original condition.

• Damage occurred after delivery.

Each case is reviewed individually.

13. Promotional Items and Gifts

If a purchase included promotional items, free gifts, or bonus products, those items may need to be returned together with the main product.

Failure to return promotional items may affect refund eligibility or refund amount.

14. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their payment provider.

Most concerns can be resolved quickly through our customer support team.

Unnecessary chargebacks may delay the resolution process and could require additional documentation.

15. Abuse of Return Policy

To protect customers and maintain fair business practices, Supercarthub.store reserves the right to limit or deny returns when abuse is suspected.

Examples include:

• Excessive return activity.

• Fraudulent claims.

• Repeated misuse of policies.

• False damage reports.

• Attempts to obtain products without payment.

16. International Orders

Customers located outside Canada may be responsible for:

• Return shipping fees.

• Customs declarations.

• Import duties.

• Local taxes associated with the return shipment.

These charges are generally not reimbursable.

17. Contacting Us About Returns

If you have questions regarding a return, refund, replacement, or order issue, please contact us:

Supercarthub.store

Address:
6544 Ave 13e,
Montreal, QC,
Canada

Email:
support@Supercarthub.store

Phone:
(905) 383-3383

Our customer support team is committed to assisting you promptly and professionally.

18. Policy Updates

Supercarthub.store reserves the right to update, revise, or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to stay informed of any updates.

Thank you for choosing Supercarthub.store. We appreciate your trust and look forward to helping you enjoy a premium beauty experience with every purchase.