Contact information

Contact Information

Get in Touch with Supercarthub

At Supercarthub, we believe that exceptional customer service is just as important as offering quality products. Our goal is to provide every customer with a smooth, enjoyable, and reliable shopping experience from the moment they visit our website until their order arrives at their door.

Whether you have a question about a product, need assistance with an order, require help with a return, or simply wish to learn more about our services, our customer support team is here to help.

We are committed to responding to inquiries promptly and professionally and will do our best to ensure that your concerns are addressed in a timely manner.

Customer Support

For all customer service inquiries, please contact us using the information below.

Email Support

Email: support@Supercarthub.store

Our support team monitors incoming emails on a regular basis and strives to respond within 24–48 business hours.

For faster assistance, please include:

  • Your full name

  • Order number (if applicable)

  • Email address used to place the order

  • Detailed description of your inquiry

Providing complete information helps us resolve your request more efficiently.

Business Address

Supercarthub

6544 Ave 13e
Montreal, QC
Canada

Please note that this address is provided for business correspondence purposes.

Do not return products to this address unless specifically instructed to do so by our customer support team. Unauthorized returns may experience delays or may not be eligible for processing.

Customers requesting a return should first contact our support team to receive return instructions and the appropriate return address.

Telephone Support

Phone: (905) 383-3383

Our phone support availability may vary depending on business volume and regional holidays.

For the fastest response, we recommend contacting us by email.

Business Hours

Customer Service Hours:

Monday – Friday
9:00 AM – 6:00 PM

Saturday – Sunday
Closed

Holiday schedules may vary.

Requests received outside normal business hours will be answered during the next available business day.

Order Assistance

If you need help regarding an order, please contact us with:

  • Order number

  • Full customer name

  • Email used at checkout

Our team can assist with:

  • Order status updates

  • Shipping information

  • Tracking assistance

  • Product questions

  • Return requests

  • Refund inquiries

  • Address corrections (before shipment)

  • General customer support

Please note that once an order has been processed or shipped, modifications may no longer be possible.

Shipping Inquiries

For shipping-related questions, please include your tracking number whenever possible.

Common shipping questions include:

  • Tracking updates

  • Delivery time estimates

  • Shipping delays

  • Incorrect shipping information

  • Lost or damaged packages

We will work closely with our logistics partners to help resolve shipping concerns as efficiently as possible.

Returns and Refunds

Customers wishing to request a return or refund should contact our support team before sending any items back.

To help expedite your request, please provide:

  • Order number

  • Reason for return

  • Photos of the item (if damaged or defective)

  • Any relevant supporting information

Our support team will review your request and provide detailed instructions regarding eligibility and next steps.

Product Information Requests

If you would like additional information about any product featured on our website, we are happy to assist.

You may contact us regarding:

  • Product specifications

  • Product compatibility

  • Product features

  • Product care instructions

  • Usage recommendations

  • Availability inquiries

We aim to provide accurate and helpful information so that customers can make informed purchasing decisions.

Privacy and Security Questions

We take customer privacy seriously.

If you have questions regarding:

  • Personal information

  • Data protection

  • Privacy practices

  • Account security

please contact us directly at:

support@Supercarthub.store

Our team will review and respond to privacy-related inquiries in accordance with applicable laws and regulations.

Wholesale and Business Inquiries

Business partnerships, collaboration opportunities, and other commercial inquiries may be submitted via email.

Please include relevant details regarding your proposal, company information, and contact information so that our team can review your request.

Commitment to Customer Satisfaction

At Supercarthub, customer satisfaction remains one of our highest priorities.

We continuously strive to provide:

  • Quality products

  • Secure shopping experiences

  • Reliable customer support

  • Transparent communication

  • Fair and professional service

We appreciate every customer who chooses to shop with us and look forward to serving you.

Thank you for choosing Supercarthub.